"Your safety is our priority. As a preventive measure against the ongoing Corona Virus Pandemic, Lootah BC Gas has enforced a strict policy on social distancing to keep the community safe. Please be informed that our Discovery Garden Customer Service Office will be temporarily closed from 26th March 2020 Onwards until further notice, sincere apologies for the inconvenience. You may reach our hotline 8005224 for further information.”

- Emergency Response and Call Center

We have highly skilled and knowledgeable Team to ensure your safety during emergency event. 
You may call our 24/7 toll free number 8005224 for emergency:

•      24/7 Call & Dispatch Center
•      Emergency Response Plans
•      Fully equipped vehicles
•      24/7 ER staff available
•      24/7 Supervisor on call
•      Clear procedures
•      Hit or damaged pipeline
•      Fire or explosion at any building which has gas service
•      A fire close enough to any gas facility to cause damage
•      Gas smell
•      Gas leak
    ·         For gas leak, please stay away from the area
    ·         Do not turn on/off electric switches
    ·         Do not use mobile phones and cigarettes, matches or other source of ignition
    ·         Make sure rooms with gas appliances have plenty of fresh air. 

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